Shipping Policy

Shipping Policy

At Korakuna, we understand how exciting it is to receive your skincare essentials and begin a new routine. Before shipment, every order is carefully checked and securely packaged to help ensure your skincare products arrive in good condition and ready to use.

1. Efficient Order Processing

  • Fast Turnaround: All in-stock orders are typically processed, packed, and dispatched within 24–48 hours.

  • Weekends & Holidays: Our fulfillment center may be closed on weekends and public holidays. Orders placed during these periods will be processed on the next available business day.

  • Order Confirmation: Once your order has been successfully placed, you will receive an order confirmation email with your purchase details.

2. Shipping Times & Coverage

We work with trusted shipping carriers to provide reliable delivery services for our customers.

  • Domestic (USA): Estimated delivery within 3–5 business days after shipment.

  • International: Depending on the destination, delivery typically takes 7–14 business days.

  • Shipping Rates: Shipping costs are calculated at checkout based on the destination, package weight, and available shipping method.

  • Free Shipping Offers: From time to time, Korakuna may offer limited-time free shipping on qualifying orders.

Please note that delivery estimates may vary due to carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control.

3. Careful Skincare Packaging

We take extra care when preparing skincare products for shipment.

  • Secure Product Protection: Skincare jars, bottles, tubes, and other products are carefully packed to help reduce movement and minimize the risk of damage during transportation.

  • Leak & Damage Prevention: Products are securely closed and packaged to help protect against accidental leakage, crushing, or external impact during transit.

  • Clean Packaging: We aim to ensure your skincare products arrive clean, secure, and in suitable condition for use.

  • Quality Check: Orders are checked before shipment to help ensure the correct products and quantities are included.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

Tracking information may take some time to update after the carrier receives your package.

You can follow your shipment through the carrier's tracking service until your order reaches its destination.

5. Address Changes & Delivery Issues

Please carefully review your shipping information before completing your order.

  • Address Corrections: If you notice an error in your shipping address, please contact us at service@korakuna.com as soon as possible, preferably within 12 hours of placing your order.

  • Already Shipped Orders: Once an order has been processed or shipped, we may not be able to change the delivery address.

  • Damaged Packages: If your skincare products arrive damaged, leaking, broken, or otherwise affected during transit, please take clear photos of the packaging and products and contact us within 48 hours of delivery.

  • Missing or Incorrect Items: If your order is missing an item or you receive the wrong product, please contact our customer service team with your order number and relevant photos so we can review the issue.

6. Delayed or Lost Packages

Occasionally, shipping delays may occur due to circumstances beyond our control.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us at service@korakuna.com.

Our customer care team will help review the tracking information and assist you with the next steps.

7. International Taxes & Duties

For international orders shipped outside the United States, customs duties, import taxes, VAT, or other local fees may be charged by the destination country.

These charges, when applicable, are generally the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.

We recommend checking your local customs and import regulations before placing an international order.

8. Need Help With Your Order?

If you have questions regarding shipping, tracking, delivery, or the condition of your skincare products upon arrival, our customer care team is here to assist you.

Thank you for choosing Korakuna. We appreciate your trust and look forward to delivering your skincare essentials safely and reliably.