Shipping Policy

Shipping Policy

At korakuna, we understand the anticipation of elevating your car care routine. Every professional tool undergoes a rigorous quality inspection and reinforced packaging process at our California operations center before departure, ensuring it arrives in the same flawless condition as it left the factory.

1. Efficient Order Processing

  • Fast Turnaround: All in-stock orders are processed, sorted, and dispatched within 24–48 hours.

  • Weekends & Holidays: Our fulfillment center is closed on weekends and public holidays. Orders placed during these times will be prioritized for shipment on the following Monday.

2. Shipping Times & Coverage

We partner with world-class carriers (such as UPS, FedEx, and USPS) to ensure the most reliable delivery service:

  • Domestic (USA): Estimated delivery within 3–5 business days.

  • International: Depending on the destination, delivery typically takes 7–14 business days.

  • Rates: Shipping costs are calculated at checkout based on package weight and destination. We periodically offer Limited-Time Free Shipping on qualifying orders.

3. Professional "Protection-Grade" Packaging

Unlike standard parcels, korakuna adheres to strict packaging standards:

  • Anti-Compression: Tools with specific shapes, such as wheel brushes and dusters, are secured in custom high-strength corrugated boxes to prevent handles from bending or deforming under pressure.

  • Dust-Proof Sealing: Microfiber products (like our drying towels) receive secondary vacuum or poly-sealing. This ensures they do not absorb environmental impurities during transit—ready to protect your paintwork straight out of the bag.

4. End-to-End Tracking

Within 24 hours of your package being dispatched, you will receive a confirmation email containing a tracking number. You can monitor the journey of your professional tools through our website or the carrier’s tracking portal at any time.

5. Handling Logistics Issues

  • Address Corrections: Please verify your shipping address at checkout. If you notice an error, contact us at service@korakuna.com within 12 hours.

  • Transit Damage: If you receive a package with visible external damage that affects product performance, please take photos and contact us within 48 hours for an expedited replacement or claim.

6. Taxes & Duties

  • For international orders outside the United States, customs duties or import taxes may be applied by the destination country. These charges are the responsibility of the buyer. We recommend checking your local customs policies before placing an order.