Privacy Notice

Privacy Notice

At Korakuna, we believe caring for your skin should also come with confidence in how your personal information is handled. Protecting your privacy is an important part of the trust you place in us.

This Privacy Notice explains how we may collect, use, share, and protect information when you visit our website, purchase Korakuna skincare products, create an account, or contact our customer care team.

1. Information We Collect

To provide a smooth and personalized skincare shopping experience, we may collect information such as:

  • Identity & Contact Information: Your name, email address, phone number, billing address, and shipping address.

  • Order & Purchase Information: Products purchased, order history, transaction details, and shopping preferences.

  • Skincare Interests: Information about products you browse, purchase, or show interest in, which may help us provide more relevant product recommendations and content.

  • Technical Information: IP address, browser type, device information, website activity, cookie data, and similar technologies used when you visit our website.

  • Customer Support Information: Information you voluntarily provide when contacting us about an order, product, return, skincare question, or other customer service request.

We aim to collect only the information reasonably necessary to operate our store, fulfill orders, improve our services, and communicate with our customers.

2. How We Use Your Information

We may use personal information for purposes including:

  • Order Fulfillment: Processing payments, preparing orders, arranging shipment, providing tracking information, and completing delivery.

  • Customer Support: Helping with product questions, order issues, returns, refunds, shipping concerns, and general skincare product inquiries.

  • Personalized Shopping Experience: Understanding your shopping interests so we can improve product recommendations, website content, and your overall Korakuna experience.

  • Website Improvement: Analyzing website activity and customer interactions to understand which skincare products, content, and features are most useful to our customers.

  • Marketing Communications: Sending product updates, skincare content, special offers, and promotional messages where permitted and according to your communication preferences.

  • Security & Fraud Prevention: Helping protect customer accounts, transactions, our website, and our business from fraud, abuse, or unauthorized activity.

  • Legal & Business Requirements: Maintaining records and complying with applicable legal, tax, accounting, regulatory, or other legitimate business obligations.

3. How We Share Information

Korakuna does not treat personal information as a product. We may share limited information with trusted service providers when necessary to operate our online store and provide services to you.

These service providers may include:

  • Payment processors

  • Ecommerce and website service providers

  • Shipping and logistics companies

  • Customer support providers

  • Analytics providers

  • Advertising and marketing platforms

  • Fraud prevention and security services

For example, information such as your name and delivery address may be provided to a shipping carrier so your skincare order can be delivered.

Third-party service providers may process information according to their own privacy practices and applicable contractual or legal requirements.

We may also disclose information where required by law, legal process, government request, or where reasonably necessary to protect our customers, business, or legal rights.

4. Cookies & Personalized Advertising

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality and understand how customers interact with Korakuna.

These technologies may help us:

  • Keep items in your shopping cart

  • Remember certain website preferences

  • Understand which skincare products customers are interested in

  • Measure website and advertising performance

  • Improve website navigation and content

  • Provide more relevant advertising where permitted

Depending on your location, you may have choices regarding certain cookies, targeted advertising, or the sharing of information for advertising purposes.

For additional information about your available privacy options, please review our Your Privacy Choices page.

5. Your Privacy Rights & Choices

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

  • Access: Request information about personal data we maintain about you.

  • Correct: Request correction of inaccurate personal information.

  • Delete: Request deletion of certain personal information, subject to applicable legal exceptions.

  • Opt Out: Opt out of certain marketing communications or certain forms of targeted advertising or data sharing where applicable.

  • Limit Certain Uses: Request limitations on certain uses of personal information where provided by applicable law.

You may also unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing communications.

To submit a privacy-related request, contact:

Email: service@korakuna.com

For your protection, we may need to verify your identity before processing certain requests.

6. Payment Information

Payments made through the Korakuna website may be processed through third-party payment providers.

Korakuna generally does not directly store complete payment card information when transactions are processed through these providers.

Payment information may be handled according to the security standards and privacy practices of the applicable payment processor.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

Where supported, our website uses secure technologies such as SSL/TLS encryption to help protect information transmitted during checkout and other website interactions.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Fulfill orders

  • Maintain customer accounts

  • Provide customer support

  • Process returns and refunds

  • Prevent fraud

  • Maintain transaction and business records

  • Meet tax, accounting, regulatory, and legal obligations

When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

9. Children’s Privacy

Korakuna products and online services are intended for adult consumers.

We do not knowingly seek to collect personal information directly from children through our online store.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation.

10. International Customers

If you access Korakuna from outside the United States, your personal information may be processed or transferred to service providers located in other countries.

Where required, we take reasonable steps to handle personal information in accordance with applicable privacy requirements.

11. Privacy Notice Updates

We may update this Privacy Notice periodically to reflect changes in:

  • Our skincare business and services

  • Website functionality

  • Technology

  • Service providers

  • Applicable privacy requirements

The most current version of this Privacy Notice will be posted on this page.

12. Contact Us

If you have questions about this Privacy Notice, how your personal information is handled, or wish to exercise an applicable privacy right, please contact us:

At Korakuna, protecting your privacy is part of providing a secure, dependable, and comfortable skincare shopping experience.