FAQ
FAQ
Product Performance & Safety
Q: I have expensive polished rims/matte paint. Will korakuna brushes or towels leave scratches?
A: Absolutely not. That is the very reason korakuna exists. All our fiber-based products, including our microfiber wheel brushes and drying towels, undergo rigorous "Scratch-Free" laboratory testing. We have eliminated the metal stems found in cheap brushes, replacing them with high-tenacity composite cores. This ensures that even under heavy cleaning pressure, only ultra-soft fibers contact your vehicle’s surface.
Q: What makes your microfiber products different from generic ones found in supermarkets?
A: The secret lies in the GSM (Grams per Square Meter) and the fiber split-ratio. Generic towels often stiffen after drying and trap grit on the surface. korakuna uses high-GSM, long-pile fibers that can absorb over seven times their weight in water. More importantly, they "lock" microscopic dust deep within the pile, preventing it from sliding across and marring your paintwork. Think of it as a long-term insurance policy for your car's finish.
Orders & Logistics
Q: How long will it take for my order to ship from your California warehouse?
A: We aim for pit-stop efficiency. All in-stock orders are quality-checked and dispatched within 24–48 hours. Since our fulfillment center is located in Santa Fe Springs, CA, West Coast customers typically receive their gear within 2–3 days, while East Coast deliveries take about 4–5 business days.
Q: If I receive a product and find it doesn't fit my specific vehicle type, can I return it? A: Certainly. We offer a 30-day hassle-free return policy. As long as the product remains in its original, unused condition (no contact with water or chemicals), you can contact service@korakuna.com to initiate a return. We recommend checking the dimensions on our product pages or reaching out to us for a recommendation before purchasing.
Care & Maintenance
Q: How should I clean my korakuna microfiber tools to extend their lifespan?
A: We recommend hand washing with warm water or machine washing with a mild, pH-neutral detergent. Strictly avoid fabric softeners and bleach, as they clog the fiber pores. After washing, hang them to air dry in a shaded area; avoid direct sunlight, which can make fibers brittle. With proper care, our tools will serve your vehicle for years.
Q: Will the wheel brush deform or shed fibers after contact with heavy-duty chemical cleaners?
A: Our brush heads are engineered from chemical-resistant materials. Whether you are using iron removers or heavy degreasers, the fiber structure will remain intact. Simply rinse the brush thoroughly with clean water after each use to restore it to its original state.
Brand & Partnerships
Q: Does korakuna accept bulk commercial orders or detailing shop partnerships?
A: We welcome like-minded professionals. If you run a detailing studio or require bulk procurement, please email us at service@korakuna.com with the subject line "Wholesale Inquiry." Our account manager will provide you with a tailored commercial solution.