FAQ

FAQ

Product Performance & Safety

Q: Are Korakuna skincare products suitable for all skin types?

A: Korakuna skincare products are designed with everyday skincare needs in mind and may be suitable for a variety of skin types. However, everyone’s skin is different, and individual reactions can vary. If you have sensitive skin, we recommend performing a small patch test before applying a new product more broadly.

If irritation, redness, itching, or discomfort occurs, discontinue use. For customers with known skin conditions or allergies, we recommend reviewing the ingredient list carefully and consulting a qualified healthcare professional when appropriate.

Q: What makes Korakuna skincare products different from ordinary skincare products?

A: Korakuna focuses on simple, practical, and targeted skincare solutions designed to fit easily into your daily routine.

Our products are carefully selected to help address common visible skincare concerns such as:

  • Fine lines and wrinkles

  • Dryness and rough texture

  • Loss of firmness

  • Dull-looking skin

  • Uneven-looking skin texture

  • Areas that may need additional hydration and care

Rather than making skincare unnecessarily complicated, Korakuna focuses on convenient products that make consistent daily care easier.

Q: How long does it take to see results from Korakuna skincare products?

A: Skincare results vary from person to person depending on factors such as age, skin type, frequency of use, lifestyle, and existing skincare routine.

Some customers may notice improvements in hydration, softness, or the overall appearance of their skin sooner, while concerns such as the appearance of fine lines, wrinkles, or loss of firmness may require more consistent use over time.

For the best experience, follow the usage directions provided with each specific product.

Q: Can I use Korakuna products every day?

A: Many Korakuna skincare products are designed for regular use, but recommended frequency may vary depending on the specific formula.

Always follow the directions provided on the product packaging or product page. Using more product than recommended does not necessarily produce faster or better results.

Orders & Shipping

Q: How long will it take for my Korakuna order to ship?

A: All in-stock orders are typically processed, quality-checked, packed, and dispatched within 24–48 hours.

Estimated delivery times after shipment are generally:

  • United States: 3–5 business days

  • International Orders: 7–14 business days, depending on the destination

Please note that carrier delays, holidays, weather conditions, or customs processing may occasionally affect delivery times.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.

Tracking information may take a short period of time to update after your package has been handed over to the carrier.

If you have questions about your shipment, contact us at service@korakuna.com.

Q: What should I do if my skincare product arrives damaged or leaking?

A: If your order arrives damaged, broken, leaking, or with another shipping-related issue, please take clear photos of the product and packaging and contact us as soon as possible.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Our customer care team will review the situation and help determine the appropriate solution.

Q: Can I return a skincare product if it isn't right for me?

A: Korakuna offers a 30-day return policy, subject to the conditions outlined in our Return & Refund Policy.

For hygiene and safety reasons, eligibility may depend on whether the product has been opened or used.

To request a return, contact us at service@korakuna.com with your order number and reason for the return.

We recommend reviewing the full Return & Refund Policy before sending any product back.

Skincare Use & Care

Q: How should I store my Korakuna skincare products?

A: To help maintain product quality, skincare products should generally be stored in a cool, dry place away from excessive heat, direct sunlight, and moisture unless the individual product instructions state otherwise.

We also recommend:

  • Keeping containers securely closed after use

  • Using clean, dry hands when applying products from jars

  • Avoiding unnecessary exposure to heat or sunlight

  • Keeping products out of reach of children

  • Following any specific storage instructions printed on the packaging

Proper storage can help maintain the texture, appearance, and overall quality of your skincare products.

Q: Can I combine Korakuna products with my existing skincare routine?

A: In many cases, Korakuna products can be incorporated into an existing skincare routine.

However, when combining multiple products containing active ingredients, introduce new products gradually to reduce the chance of irritation.

If you are unsure whether certain skincare ingredients should be used together, contact our customer care team or seek advice from a qualified skincare or healthcare professional.

Q: How much skincare product should I apply?

A: More is not always better. We recommend using the amount indicated in the individual product instructions and applying the product evenly to the intended area.

Consistent use according to the recommended directions is generally more important than applying excessive amounts.

Q: What should I do if I experience skin irritation?

A: If you experience persistent redness, itching, burning, swelling, or discomfort after using a product, discontinue use.

Gently cleanse the affected area and avoid applying additional potentially irritating products until your skin has settled.

If symptoms are significant, persistent, or concerning, seek advice from a qualified healthcare professional.

Brand & Partnerships

Q: Does Korakuna accept wholesale orders or skincare business partnerships?

A: Yes. We welcome inquiries from skincare retailers, beauty professionals, distributors, online retailers, and other qualified business partners.

If you are interested in bulk purchasing, distribution, or becoming a Korakuna business partner, please email us at service@korakuna.com with the subject line “Wholesale Inquiry.”

Our business team will review your request and contact you with additional information.

Q: How can I contact Korakuna if I have a skincare or order question?

A: Our customer care team is here to help with product information, usage questions, orders, shipping, returns, and general support.

Whether you are choosing your first Korakuna skincare product or building a more complete daily routine, we are here to help make your experience simple and convenient.