Refund Policy

Refund Policy

At korakuna, we stand behind the precision and quality of every professional tool we produce. We understand that when it comes to automotive perfection, there is no room for compromise. If you are not completely satisfied with your purchase, we are here to provide a transparent and efficient support process.

1. The 30-Day Window

We offer a 30-day return and exchange period from the date of delivery.

  • Eligibility: To ensure every customer receives a flawless brand experience, returned items must be in their original condition: unused (no contact with water or chemicals), in original packaging, and in resalable condition.

  • Pro-Tip: Upon receiving your microfiber towels or dusters, we recommend inspecting the texture on a clean surface first to ensure it meets your expectations before putting it to work on your vehicle.

2. Quality Assurance & Performance Commitment

If a product arrives with a manufacturing defect (such as a loose handle, excessive fiber shedding, or non-human-caused damage):

  • Full Refund or Replacement: Please send clear photos or a short video to service@korakuna.com.

  • Shipping Costs: For confirmed quality issues, korakuna will cover all return shipping costs and arrange priority shipping for your replacement.

3. Seamless Return Process

  1. Initiate: Contact our online support or email us with your order number and the reason for the return.

  2. Ship: Once approved, please send the item back to our operations center:

    Address: 15555 VALLEY VIEW AVE, SANTA FE SPRINGS, CA 90670, USA

  3. Refund: We process refund audits within 2 business days of receiving the return. Funds will be issued back to your original payment method.

4. Special Considerations

  • Promotional Items: Free gifts or individual items within a bundled set are not eligible for separate refunds.

  • Transit Damage: Despite our high-strength packaging, if a parcel is damaged during shipping, please notify us within 48 hours of receipt so we can file a claim and send a replacement immediately.

5. Our Ultimate Commitment

If your reason for a return is "not knowing how to achieve the best results," please reach out to our technical consultants at service@korakuna.com first. We take pride in offering expert guidance to help you restore your car’s mirror-like finish, rather than just processing a refund.