Refund Policy

Refund Policy

At Korakuna, we stand behind the quality of our skincare products and are committed to providing a simple, transparent, and reliable shopping experience.

We understand that skincare is personal and that every customer’s skin and preferences are different. If you are not completely satisfied with your purchase, our customer care team is here to assist you with your return, exchange, or product-related concerns.

1. 30-Day Return Window

We offer a 30-day return and exchange period starting from the date your order is delivered.

To be eligible for a standard return:

  • The product must be in its original condition.

  • The product should be unused and unopened, with its original packaging, seals, and labels intact.

  • The item must be in a condition suitable for resale.

  • Proof of purchase or your order number may be required.

Because skincare products come into direct contact with the skin, opened or used products may not be eligible for return for hygiene and safety reasons, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

We recommend inspecting your products carefully after delivery before opening or using them.

2. Damaged, Defective, or Incorrect Products

Every Korakuna order is carefully checked before shipment. However, if your skincare product arrives damaged, leaking, broken, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A brief description of the issue

  • Clear photos or a short video showing the product and packaging

Send the information to:

Email: service@korakuna.com

Once the issue has been reviewed and confirmed, we may offer an appropriate replacement or refund.

For confirmed product defects, shipping damage, or fulfillment errors caused by us, Korakuna will cover applicable return shipping costs.

3. Return Process

To request a return or exchange:

  1. Contact Us: Email service@korakuna.com with your order number and reason for the return.

  2. Wait for Approval: Our customer care team will review your request and provide return instructions if your item is eligible.

  3. Return the Product: Once your return has been authorized, please send the approved item to the return address provided by our support team.

Return Address:
15555 VALLEY VIEW AVE
SANTA FE SPRINGS, CA 90670
USA

  1. Refund Processing: Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are generally processed within 2 business days after the returned product has been inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account.

4. Skin Sensitivity & Individual Results

Everyone’s skin is different, and individual experiences with skincare products may vary.

Before using a new skincare product, especially if you have sensitive skin, we recommend reviewing the ingredient list and performing a small patch test when appropriate.

If you experience persistent redness, irritation, itching, burning, swelling, or discomfort, discontinue use.

Please understand that differences in individual skincare results, personal preference, skin type, or product compatibility do not necessarily indicate a product defect.

Our customer care team will review product-related concerns on a case-by-case basis in accordance with this policy and applicable consumer protection requirements.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used skincare products for hygiene reasons

  • Products without their original packaging

  • Products damaged due to misuse or improper storage

  • Items returned outside the 30-day return period

  • Free promotional gifts

  • Free samples

  • Gift cards, where applicable

Individual items included as part of a promotional bundle may also not qualify for a separate refund unless otherwise stated.

This does not affect any rights you may have under applicable consumer protection laws.

6. Promotional & Bundle Orders

Products purchased as part of a bundle, multi-buy promotion, discount offer, or gift-with-purchase promotion may be subject to additional return conditions.

If returning part of a promotional order affects the original discount qualification, the refund amount may be adjusted accordingly where permitted.

Free promotional items generally do not have a separate cash value and are not eligible for individual refunds.

7. Shipping Damage

If your order arrives visibly damaged, leaking, crushed, or broken during transportation, please contact us within 48 hours of delivery whenever possible.

Please include clear photos of:

  • The external shipping package

  • The product packaging

  • The damaged or leaking product

  • The shipping label, where visible

This information allows our team to review the issue and work toward an appropriate replacement or refund.

8. Return Shipping Costs

If the return is caused by:

  • A defective product

  • An incorrect item

  • Shipping damage

  • A fulfillment error made by Korakuna

we will cover applicable return shipping costs where required.

For returns based on personal preference or other non-defective reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges may be non-refundable unless the return resulted from an error on our part.

9. Refunds That Have Not Arrived

If you have received confirmation that your refund was processed but have not yet received the funds:

  • Check your bank or payment account again.

  • Contact your credit card company or payment provider, as processing times may vary.

  • Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at service@korakuna.com.

10. Our Commitment to You

At Korakuna, we want you to feel confident in both your skincare purchase and your overall shopping experience.

If you have questions about how to use a product, how to incorporate it into your routine, or whether a product is suitable for your skincare needs, please contact our customer care team before requesting a return.

We are happy to provide general product and usage guidance whenever possible.

Thank you for choosing Korakuna. We appreciate your trust and are committed to providing quality skincare products and dependable customer support.